FAQ

Q: Is this really a free product?

Answer: Yes. 100% free

Q: How do I get free products?

Answer: To purchase free products, you can complete the order through PayPal. After the product is delivered, a full refund will include handling fees and taxes.

Q: Where do you comment?

A: There is a comment button at the bottom of the product details page

Q: Does it include all shipping and taxes?

A: Yes, including all costs (shipping + handling fee + tax)

Q: Is the sent product the same as the description?

Answer: Don't worry, 100% is the same. Including function, style, color, etc.

A: If I am not satisfied with the received product, can I return it for a refund?

Q: Of course, we have the right to use it for 60 days. If you are satisfied within 60 days, you can return the product for a refund at any time

Q: Is this Amazon?

Answer: Yes, we sell on Amazon. Because Amazon strictly reviews reviews, we have now established a company to hold free promotional activities. Increase the visibility of the store.

Q: Are there free activities every day?

A: Yes, free products are different every day, the quantity is limited, first come first served

Q: My comment permission is restricted by Amazon, can I place an order?

A: Of course, our stores are not subject to any rating restrictions. Everyone can comment or provide seller feedback

Q: If I am not satisfied with the delivery, can I return or exchange the goods?

Answer: Of course, we serve customers. Because it is free, if there are any problems after receiving the goods, we will promptly replace them for free, we will refund you in full, and you do not need to return or exchange the goods. We will resend it to you.


Q: Why didn't I receive the SMS reminder after placing the order?

A: When your order is completed, the system will automatically send a message to your mailbox, and there will be a message prompting the buyer to ship the goods. You can refresh and view it.

Q: Can I order more than one free product?

A: Of course, because it is a free product with a high value, a person can only order one product at a time, and then place another order to order another product. One person cannot exceed three free products per day.

Q: What is the refund policy? What if there is no refund?

Answer: Please refer to "Return and Exchange Policy" for details. After the goods are delivered and given a five-star rating, the system will automatically refund the full amount to the payment account. So please rest assured to place an order, 100% full refund, so far, nearly 300,000 buyers have received free goods

Q: I am in the UK (Germany), can I order it?

Answer: We are air freight, global shipping, please rest assured to place an order

Q: The product has been shipped for 5 days, why hasn't it been updated?

A: Hello, as long as you receive the logistics tracking information, it means that we have sent it out. This is the logistics order number issued by logistics. Logistics updates may be delayed, depending on the country. this is normal phenomenon. Please be patient and wait for the opportunity to see the logistics information update

Q: Will the goods arrive in a few days?

A: Usually it will be delivered within 12-15 days. If there are special circumstances, it may be delayed. We will inform you in time.

Q: Can I return or exchange the goods after placing the order?

A: Of course, you can return or exchange the product at any time within 12 hours after completing the order. If it takes more than 12 hours, the goods have been sent out, and no returns or exchanges are accepted during transportation. After the goods are shipped, we will give you a full refund in time, and you can re-purchase.